How a Logistics Operator Removed 41 Handoffs and Lifted On-Time Delivery 5 Points

Case study: a Florida logistics operator was missing on-time delivery KPIs and absorbing the cost of exception labor. Diagram Consulting mapped the dispatch-to-invoice workflow end-to-end, surfaced 41 unnecessary handoffs, and rebuilt the flow inside the existing tech stack. Result: handoffs 112 → 71, exception cycle time −64%, on-time delivery +5 points, and ~$280k of annualised labor reclaimed.