How a $42M Industrial Operator Rebuilt Its Operating System in 14 Weeks

Case study: a $42M Florida industrial operator had outgrown its founder-led operating model. Diagram Consulting led a 14-week transformation covering org redesign on decision rights, a single trusted KPI dashboard with weekly review discipline, a maintainable SOP platform, a structured leadership cadence (weekly, monthly, quarterly), and a risk-surfacing workflow. The following year delivered +14% EBITDA, forecast accuracy from ±18% to ±6%, and a 60% reduction in COO time on cross-team disputes.