How a 70-Person Services Firm Consolidated 14 Tools Into 5 Connected Systems

Case study: a 70-person Florida professional services firm had accumulated 14 SaaS tools and no single source of truth. Diagram Consulting rationalised the stack to 5 connected systems, defined the system of record for every data type (customer, project, financial, employee, time, document), and integrated only the seams that earned their place via iPaaS. Result: admin overhead −31%, ~$92k of annualised SaaS spend recovered, cross-functional reports on demand, and new-hire systems ramp from ~4 days to ~1.